Don’t Escalate Yet: The Five9 Troubleshooting Checklist This is what you MUST do before you flag any issues with your Five9  Reminder of your expectations:  Rebooting  You are expected to restart your computer at the beginning of every shift. If you shutdown at the end of every day, you need to reboot it up & click restart in order to trigger th...

Management:   Step 1: Verify that Agent has completed all Troubleshooting below Browser Troubleshooting Agent Rebooting Computer is allowed To avoid any disruption to coverage or productivity, we ask that any restarts during working hours be approved by management first. That said, feel free to reboot your computer outside of working hours as needed...